Office Information

Insurance and Payment


We accept most major insurance policies. Prior to your appointment, please contact our office or your insurance company to ensure your visit will be covered. Co-payments and any services not covered by your insurance plan and deductibles are required at the time of your visit. For your convenience, we accept checks, VISA, MasterCard, Discover and American Express.

Billing Customer Service

If you have questions regarding a bill, please contact our customer service department at 617.726.3884, Monday through Friday, 8 a.m. to 4:30 p.m. The office is closed on New Year's Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Financial Counseling

Financial Counseling staff at North Shore Medical Center are available to provide counseling to NSPG patients in the following locations and times:

NSMC Salem Hospital             978.825.6900
Axelrod 6 entrance
8:30 a.m. - 4:30 p.m.

NSMC Union Hospital              781.477.3555
Outpatient Registration
Cashier's Office
7:30 - 4 p.m.

Partners HealthCare also assists uninsured and underinsured patients who have limited financial resources to pay medical bills they have received following care at a Partners facility. Various forms of financial assistance are available, including:

  • Help applying for financial aid
  • Assessment of all financial aid options
  • Uninsured Patient Discount Policy
  • Plain language summary

Please visit the Partners patient billing and financial assistance page for more information.

Cost Estimates for Services

Massachusetts law requires that estimates for services be provided to patients who inquire within 48 hours. To get a cost estimate for health care services at North Shore Physicians Group, North Shore Medical Center or any Partners HealthCare hospital, please call 617.726.3884. Please have the following information available when calling:

  • Name
  • Date Of Birth
  • Medical Record Number (if applicable)
  • Phone number
  • Procedure Information and CPT Code
  • Date of procedure (if scheduled)
  • Expected location of procedure
  • Physician's name
  • Physician's phone number

To learn more, please visit Partners HealthCare Patient Billing Solutions.